The Arc of Northern Virginia Personal Support Trust is for people with disabilities in Maryland, Virginia and Washington, D.C.
We manage special needs trusts; KeyBank is our trustee. We are experts in finance and disability policy. We know, care for and understand people with disabilities. Serving the community is our mission. We assist our clients disburse funds from their trusts to meet their needs and support their quality of life.
If you have a positive attitude, pride in your work, and a passion for helping others, you may be interested in joining our team. We are seeking to fill the following position:
Account Coordinator
Location: Falls Church (Merrifield), Va (NOTE: All staff are currently working remotely during the COVID-19 crisis.)
Compensation: $24.62 per hour
Hours: 20 hours/week (currently telework; future combined tele-and office)
Supervisor: Account Manager
Job Overview: To provide effective Disbursement Management, and database support by ensuring timely and effective follow through, communication, and excellent customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Act as primary point of contact for disbursements of targeted Clients
o Review, query, submit for approval, and maintain orderly disbursement files
o Pursue required documentation, notify beneficiaries of any denials
o Scan and save disbursement information, develop folders in database
o Enter, track and monitor all services and payments in database
o Research/negotiate pricing for purchases, if needed
o Assist beneficiaries as needed
o Conduct verbal and written communication with Trustee
o Create budget with Beneficiaries of funded SNTs
o Manage Beneficiary credit/debit card accounts
o Plan and oversee vehicle purchases - Provide information to clients about public benefit programs
- Create and implement plans that will help meet the needs of clients
- Build long-term relationships with clients, professionals, and the community
- Address and resolve client issues quickly and effectively, encouraging good customer service practices
- Develop strategies for strong workplace efficiency and goal achievement
- Serve as a liaison between Trust department staff and clients
Additional Responsibilities:
- Attend advocacy, community, and education events to raise awareness of the Special Needs Trust program and services
- Participate in monthly Arc team meetings and weekly Trust department meetings
- Maintain a neat, well-organized workspace
- Other tasks and duties as required
Qualifications:
- Proficient in MS Office Suite
- Skilled in Database Management
- Effective communicator with strong verbal and written skills
- Strong ability to work independently and take initiative
- Ability to manage and prioritize multiple projects simultaneously in a fast-paced environment
- 1-3 years professional work experience
- Bachelor’s degree in business, finance or related field preferred
Preferred Qualifications:
Meaningful professional and personal experience with people with disabilities
Special Requirements:
The candidate selected for this position will be required to complete a Child Protective Services Registry and a Criminal Background check to the satisfaction of The Arc of Northern Virginia. A valid motor vehicle driver’s license is required and the candidate will be required to use their own vehicle to and from appointments and meetings, with mileage reimbursement provided.
How to Apply:
Send your resume and a cover letter to: Tia Marsili, Director of Trusts
by email to: tia.marsili@thearcofnova.org.
Please include the position title in the subject line of your email.
Application Deadline:
9/20/2021
The Arc of Northern Virginia is an equal opportunity employer.
At The Arc of Northern Virginia, we are committed to treating all applicants and employees fairly based on their knowledge, skills, experience, and achievements without regard to race, religion, national origin, sex, age, disability, veteran status, sexual orientation, or gender identity.